Refund Policy

At PCRK MR Labs, we strive to provide accurate and timely diagnostic services. This Refund Policy outlines the conditions under which refunds may or may not be provided.

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1. General Policy

Due to the nature of medical and diagnostic services, most services are non-refundable once the process has started.

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2. Eligible Refund Cases

Refunds may be considered under the following conditions:

• Payment made but appointment not scheduled
• Duplicate payment made for the same service
• Service not provided due to unavailability or cancellation by PCRK MR Labs
• Technical errors resulting in failed transactions

In such cases, refunds will be processed after verification.

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3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Sample has already been collected
• Test processing has begun
• Reports have been generated or delivered
• Incorrect information provided by the user
• Missed appointments without prior notice

Basically, once the lab starts doing actual work, the refund window politely closes.

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4. Cancellation Policy

• Appointments can be canceled before sample collection
• Cancellation requests must be made within a reasonable time
• Refund eligibility depends on the stage of service

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5. Refund Process

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method
• Processing time may vary depending on the payment provider

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6. Partial Refunds

In some cases, partial refunds may be issued if:

• Only part of the service was completed
• Certain tests were not conducted

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7. Contact for Refund Requests

To request a refund, please contact:

PCRK MR Labs
📍 DR Ali Jan Road, Syed Pora, Eid Gah, Srinagar, J&K
📞 +91-1944504981
📧 info@pcrkmrlabs.com

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8. Changes to This Policy

PCRK MR Labs reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.